Peer Navigator Training Topic Content What is Peer Navigation? What Does a Peer Navigator Do? Acting Ethically and Professionally First Meeting and Building Trust Active Listening Skills Protecting Privacy and Confidentiality Understanding the Patient’s Needs Starting and Guiding Conversations Guiding Conversations Setting Expectations Setting Healthy Boundaries Encouraging Expression of Emotions Keeping Good Records Embracing Diversity and Inclusion Encouraging Active Participation Listening is Powerful Understanding Different Values and Beliefs Open-Ended Questions Staying Neutral and Non-Judgmental Showing Up 1 of 2
